We are committed to the protection of your personal information. Any information we collect from you is used only to fulfil your order and enhance your shopping experience.
If you subscribe to our mailing list we gather your email address only. We use your email address to send out occasional newsletters about special promotions and new products at succumb.com.au. You may unsubscribe from this service at any time.
For customers who make a purchase at succumb.com.au we gather your name, email address and physical address, which are used to fulfil your order. We keep name and address details in a secure area of our system to make ordering easier the next time you visit, No payment details are retained.
We do not sell, trade or rent user information to anyone.
Payment information is only used to verify payment and is not kept on file.
Succumb operates its own distribution and customer service department. Your name and address will be supplied to our courier company so your order can be delivered. Occasionally when we are out of stock we might drop ship your order direct from our supplier only to speed up the delivery time. Your name and delivery address is only supplied so your order can be fulfilled; this information is not kept on file by our suppliers.
The only time we will initiate contact with you is if there is an issue with your order, delivery details or payment. We will always contact you via email. If we receive no response via email and you provided a contact phone number at the checkout we will discreetly contact you via that number. We understand the discretion required and we will only ever discuss the order with the named person shopping at succumb.com.au
This website may on occasion contain links to other sites. Please be aware that we, Succumb, are not responsible for the privacy practices or policies of such other sites. We always encourage our users to be conscious, when they leave our site, to read the individual privacy statements of each and every website that may collect personally identifiable information. This privacy statement applies exclusively to the information collected by this website.