If you believe you have a faulty toy please check the following:
Protective plastic is sometimes placed inside a battery operated product to ensure that the batteries are not used. Open up the battery compartment, remove the batteries and see whether you need to remove any clear plastic pieces.
Sometimes the batteries are placed inside the product the wrong way. Normally within a battery compartment of a product, you will be able to read the correct way the batteries are placed inside. Ensure the batteries are placed in correctly.
Sometimes a product does not turn on if it has not been charged properly. If the product is battery operated ensure you use new batteries and if the product is rechargeable ensure you read the product manual to specify how long the product needs to be charged up for the first time. If possible, check that the charging cord, charging cradle, charging pin and adapter are all plugged in or used correctly.
Some products have a travel lock feature. This is so the product does not accidently turn on when it is shipped or whilst travelling. Travel lock normally requires certain buttons that need to be pressed for a certain amount of time. Check your user guide or packaging for instructions on how to turn travel lock on and off.
Most rechargeable toys require a long press of at least 3 seconds to turn the toy on and off; we suggest the 5 second rule. Hold the on/off button for 5 seconds. With most toys this will suffice, if the product still doesn’t work refer to the user guide or packaging.
After checking all this and the product still doesn’t work, give us a call or send us an email. The team at Succumb have been in the industry for over 15 years, let us trouble shoot you over the phone. 80% of returns are actually not faulty so save yourself the time and effort returning the product, give us a call we are happy to try and help.
If all else fails our return address is:
PO BOX 34
Warilla NSW 2528
1. Your full name.
2. Your order number.
3. Reason why you are returning the product.